Frequently Asked Questions
Everything you need to know about your G.H.BASS 1876 experience.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping takes approximately 3-5 business days, while expedited options are available at checkout.
What is your return and exchange policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Please note that a return shipping fee may apply unless the item is defective.
How do I determine the best fit for my Weejuns?
Our loafers generally run true to size, but we recommend consulting our detailed Size Guide located on each product page for specific measurements and width options.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery timelines vary by country and are calculated at the final stage of checkout.
How should I care for my leather footwear?
To preserve the quality of your shoes, we recommend using a damp cloth for cleaning and applying a high-quality leather conditioner or polish periodically.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay.